- Our FULL stainless steel bracelets and medallions are BEST for 24hr wear and come with a 12-month warranty.
- All products must be returned (posted at your own expense) to have the item inspected and repaired or replaced (if appropriate).
- There are no refunds or swapping of custom engraved items as these are custom engraved for each individual and are of no use to anyone else.
- However, if your custom engraved item is faulty we can repair or replace the item.
Warranty does NOT include:
- Any adjustments made after purchase (as we cannot guarantee their workmanship in any way).
- Loss of any items.
- Black/Coloured enamel on the jewellery (as although this is rare this can come loose from abrasives and a HUGE array of chemicals you can come in contact with. The jewellery is still fully functioning without the enamel being present, as many styles do not have enamel and the item is still easily identifiable as Emergency ID jewellery).
Please visit our FAQ page for further information.