- 12-month warranty: on all our FULL stainless steel bracelets and medallions, which we also RECOMMENDED for 24hr wear.
- 6-month warranty: on all other products.
- All products must be returned (at your own expense) to have the item inspected and repaired or replaced (if appropriate).
- There are no refunds or swapping of custom engraved items as these are custom engraved for each individual and are of no use to anyone else.
- However, if your custom engraved item is faulty, we can repair or replace the item.
Warranty does NOT include:
- Any adjustments made after purchase (as we cannot guarantee their workmanship in any way).
- Loss of any items.
- Black/Coloured enamel on the jewellery. (Although this is rare, the coloured enamel can come loose from abrasives and a HUGE array of chemicals (soaps, creams, deodorants, perfumes, skin excretions, oils etc) you can come in contact with. The jewellery is still fully functioning without the enamel being present, as many styles do not have enamel and the item is still easily identifiable as Emergency ID jewellery.)
Please visit our FAQ page for further information.