Return and Refund Policy

Returns and Refunds

**As items are CUSTOM engraved to suit each order, we do not offer refunds for any change of mind. If, however, your item is faulty, you can claim a replacement or repair under warranty.**

Like ANY jewellery store, all products must be returned (posted back at buyer’s expense) to have the item inspected and repaired or replaced (if appropriate).

WARRANTY: All our Emergency ID whole stainless steel bracelets, bracelet medallions and necklace medallions are covered by a 12 month warranty. This includes all Gold Plated Stainless Steel. All other items are covered by a 6 month warranty.

Warranty does NOT include:
* Change of mind
* Any adjustments made after purchase (as we cannot guarantee their workmanship).
* Loss of any items.
* Coloured enamel on the jewellery, (as this can come loose from abrasives and a huge array of chemicals people come into contact with eg perfumes, deodorants, creams, cleaning products, gardening chemicals, soaps, shower gels etc. The jewellery is still fully functioning without the enamel being present, as many styles do not have enamel and the item is still easily identifiable as Emergency ID jewellery).  This tends to occur rarely and randomly & it seems impossible to narrow down what causes this on some people, but not on most.  Although this is not normally covered under warranty – please contact us to discuss your concerns. 

Refunds?
**As items are CUSTOM engraved to suit each order, we do not offer refunds for any change of mind. If, however, your item is faulty, you can claim a replacement or repair under warranty.**

Like ANY jewellery store, all products must be returned (posted back at buyer’s expense) to have the item inspected and repaired or replaced (if appropriate).

Call our office hours enquiry line on (03) 6381 1223 or email enquiries@emergencyid.com.au, and our customer service team will do all they can to assist you.

Emergency ID Australia receives very few negative comments or concerns. However, if you are unhappy for any reason, we would like to hear from you, as we will do all we can to positively resolve the matter.

We are PROUD of our products, outstanding reputation and award-winning customer service. We thank you for supporting a 100% AUSTRALIAN Founded, Owned & Operated business that sends Emergency ID WORLDWIDE!

 

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