Refund and Returns Policy

Warranties:

All of our FULL stainless steel and stainless steel gold plated items have a 12 month warranty.

All  other items have a 6 month warranty.

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange on our products that are NOT custom engraved or customised for you.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Additional non-returnable items:

  • Any item customised for you eg engraved items
  • Any items already worn or used
  • Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to you within 2 business days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@emergencyid.com.au and send your item to: 55 High St Campbell Town Tasmania Australia 7210

Shipping returns

To return your product, you should mail your product to: 55 High St Campbell Town Tasmania Australia 7210.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at enquiries@emergencyid.com.au for questions related to refunds and returns.

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