WARRANTY: All our Emergency ID whole stainless steel bracelets, bracelet medallions and necklace medallions are covered by a 12 month warranty. This includes all Gold Plated Stainless Steel. All other items are covered by a 6 month warranty.

Warranty does NOT include:
* Change of mind
* Any adjustments made after purchase (as we cannot guarantee their workmanship).
* Loss of any items.
* Coloured enamel on the jewellery, (as this can come loose from abrasives and a huge array chemicals people come into contact with. The jewellery is still fully functioning without the enamel being present, as many styles do not have enamel and the item is still easily identifiable as Emergency ID jewellery).

* As items are CUSTOM engraved to suit each order we do not offer refunds for any change of mind. If however you item is faulty you can claim a replacement or repair under warranty.

Like ANY jewellery store all products must be returned (posted back at own cost) to have item inspected and repaired or replaced (if appropriate).

As items are custom engraved for each individual so we do not offer refunds, we will either repair or replace the item.

Call our office hours enquiry line on 03 63811223 or email customerservice@emergencyid.com.au and our customer service team will do all they can to assist you.

Emergency ID Australia receive very few negative comments or concerns, however if you are unhappy for any reason we would like to hear from you, as we will do all we can to positively resolve the matter.

We are PROUD of our products, outstanding reputation and award winning customer service. We even encourage you to compare us to our competitors, MedicAlert and Identify Yourself at Universal Medical ID, by viewing the comparison table on our home page. We thank you for supporting a 100% Founded, Owned & Operated AUSTRALIAN business that sends Emergency ID WORLDWIDE!