If you are not happy for any reason, it is an unusual situation for us, but one that we are more than happy to discuss with you! Please contact us on 1300 369 142 (9am-5pm AEST) or email us through our CONTACT page.

Please advise us so we can be aware of the issue and to see if there is anything we can do to resolve the issue or assist you further. Emergency ID Australia are the 2011 Winners of the Customer Care Service Excellence Awards so we have a proven record in providing the best possible service to you.

Note: as items are custom engraved for each individual, we do not offer refunds, we will either repair or replace the item.