We have a 12 month warranty on Emergency ID Necklace Medallions and whole bracelets and bracelet medallions.

All our medallions and whole bracelets and clasps are made from high quality stainless steel and suitable for 24hr wear. We use stainless steel as it is a superior product, hard wearing, looks attractive, shows very clear engraving, can be worn in the shower, salt water, chlorine pools and we have never had anyone have a skin allergy to it and it. Stainless steel has proven to be SO good that we discontinued our sterling silver and 9ct gold items. The gold plating on our jewellery is also suitable for 24hr wear - you will truly be surprised by the great quality!

This warranty does not include loss of any items, the necklace chains, any beaded or leather bracelet attachments, or any adjustments made after purchase. Original items need to be returned for all warranty claims. Warranty also does not include wear of the black or red epoxy coloured fill - as the items are still usable and information can still be read.

As items are custom engraved for each individual, we do not offer refunds, we will either repair or replace the item.

Call our office hours enquiry line on 1300 369 142 or email customerservice@emergencyid.com.au and our customer service team will do all they can to assist you. Emergency ID Australia receive very few negative comments or concerns, however if you are unhappy for any reason we would like to hear from you, as we will do all we can to positively resolve the matter.

Emergency ID Australia are winners of the Customer Care Service Excellence Awards 2011, so we have a proven record of caring for our customers and providing great service.