+61 2 6585 2578 (International)
Click on the questions below to find the answers.
If you still need assistance please call our Award Winning Customer Service team on 1300 369 142 (9am to 5pm AEST) or email us through our Contact page.
We are a well known, reputable 100% Australian business. Remember to always look for our GENUINE & DISTINCT Australian Trademarked logo, so you have the peace of mind that you are receiving QUALITY and well known medical ID jewellery.
Emergency ID Australia is the WORLD LEADER in medical jewellery and emergency ID with the LARGEST & MOST DIVERSE range available.
Thousands of people Australia-wide wear or carry Emergency ID. Emergency ID Australia is 100% Australian and AUSBUY accredited.
Emergency ID Australia ticks all the boxes: reputable, well known, diverse product range, easily recognisable medical cross logo, durable, high quality with product warranties, custom engraving, affordable, fast processing time, registered and priority post delivery options, award-winning customer service, non-member products, membership options and for members, access to your own Emergency and Medical information on our database and a 24hr Emergency line that can be called from anywhere in the world, at any time. No wonder we are the leader!
Emergency ID Australia logo is Trade Mark Registered ® with the Australian Government - IP Australia.
We are registered with the NSW Office of Fair Trading Business Registration No: BN98356011.
We are also registered and certified with Ausbuy and licensed to use their logo on products. We trade Australia-wide.
Emergency ID Australia's written and filmed material on products, training materials, brochures, web sites and various media outlets is protected by Copyright ©.
Emergency ID Australia is also registered with the Australian Taxation Office and our Australian Business Number is: 61 347676 593.
We provide the best possible products and best possible service Australia Wide. Feel free to contact us for further information.
NO – Emergency ID is available for EVERYONE. People have different requirements and our products cater for all situations.
You have 2 CHOICES:
1. Purchase jewellery WITH Membership/24hr Emergency Relay Line Services @$30 per year. With membership you are allocated a MEMBERSHIP NUMBER. This number is engraved onto your jewellery and in an emergency situation we can use your Membership Number to access our Database and relay necessary information OR
2. Purchase jewellery WITHOUT Membership - NO 24hr Emergency Relay Line Service and NO ONGOING FEES. Only the vital information nominated by you is engraved onto your jewellery. NO personal information is kept on our database.
Our world leading range is available for both Members and Non-Members.
See our MEMBERSHIP tab on this website for further information.
What is an ICE number and how should I record it?
ICE is an acronym for “In Case of Emergency”. An ICE number is a contact phone number of the person / people whom you would like to be contacted if you find yourself in an emergency situation. The number is recorded following the acronym e.g. ICE: 12345678. It certainly is useful information which is BEST ENGRAVED ONTO MEDICAL JEWELLERY which should only be worn by the owner.
Concerning an ICE NUMBER IN A MOBILE PHONE, there is a common myth fueled by fraudulent emails being circulated, claiming they were from the NSW Ambulance Service, recommending that ICE numbers should be put into mobile phones. See NSW Ambulance media release on 17th January 2008 on their web site: www.ambulance.nsw.gov.au. While the concept has some merit it can lead to misinformation where a mobile phone has been borrowed from someone else or where more than one person is involved in an emergency situation and it is not clear whose phone belongs to whom.
ALSO, note that most modern phones have locks and passwords on them - therefore no information can be accessed without the pin code. This issue can be overcome by INSTALLING THE EMERGENCY ID APP Available for iPhones and Androids. The Emergency ID App has the provision to upload a photo to the phone wallpaper; this ASSISTS IN THE MATCHING OF A PHONE TO ITS OWNER. Emergency contact and medical information can be stored on the app.
We have copied this advice for you, below:
ICE emails not from Ambulance.
There is an unauthorised email using the Ambulance Service of NSW name being sent around asking people to join the In Case of Emergency (ICE) campaign using their mobile phones. This email is not from the Ambulance Service of NSW. The Ambulance view on the ICE campaign is as follows:
The Ambulance Service has not launched any campaign supporting ICE (In Case of Emergency). Ambulance supports any method of contacting family in a critical medical emergency. Methods that can be used include information in diaries, wallets, drivers' licences, and mobile phones. The concept of ICE has merit and would be another source of information to assist with identification.
Note: in cases involving more than one patient or where a mobile phone has been borrowed from someone else, it may be difficult to confidently match personal belongings to any one individual. This may in turn lead to unnecessary distress. The Ambulance Service also advises that as with all stored personal information, individuals need to be mindful of confidentiality issues.
When you purchase from us we collect information about you, including your name, address, email address and telephone number(s). This way we know where to send your order and can contact you if there are any problems.
If you register as a member we collect further information useful to pass on in an emergency situation but we only collect the information you provide. Always remember that you can provide us with as little or as much information as you like - the choice is yours. We only pass on information you provide us with.
If you register as a member of Emergency ID Australia you will need to tick our Acceptance of Terms. You can click here to view the Terms and Conditions.
If you purchase products without membership there is no need for this as you do not need to agree to our terms prior to placing an order.
Our high quality stainless steel products are not only hard wearing and long lasting but also do not tarnish. Stainless steel is affordable and ideal for 24 hr wear; we have never had anyone have skin or allergic reaction to our stainless steel products and they have the highest clarity of engraving due to their quality finish.
All stainless steel bracelets and necklace medallions are suitable for 24 hr wear and are covered by a 12 month warranty (conditions apply). None of our stainless items for everyday wear need to be removed whilst showering or swimming.
We are so impressed with stainless steel that we discontinued our sterling silver and 9ct gold range. Stainless steel really is the superior product for medical jewellery!
Our bracelets come in a range of sizes; however most styles (see individual product descriptions) can be reduced in size by any reputable jeweller or watch repairer to suit yourself. We do not adjust bracelets. Adjustments are at the purchaser's expense and we cannot guarantee or cover under warranty any adjustments done by others after purchase. We find that the best people to adjust items with pins are watch repairers such as "Mister Minit" or others experienced in removing pins and links.
You can pay by:
Cheque or Money Order - made out to Emergency ID Australia and send to PO Box 554 Wauchope NSW 2446,
Direct Bank Deposit - into our account BSB: 082-900, Account Number: 13 907 5939, Account Name: Emergency ID Australia, Reference: Your name.
Credit Card over the phone: Call us 1300 369 142 9am-5pm Mon-Fri AEST.
Credit Card Via PayPal or other payment options through your PayPal Account: Our PayPal reference: email@example.com.
If you are not happy for any reason, it is an unusual situation for us, but one that we are more than happy to discuss with you! Please contact us on 1300 369 142 (9am-5pm AEST) or email us through our CONTACT page.
Please advise us so we can be aware of the issue and to see if there is anything we can do to resolve the issue or assist you further. Emergency ID Australia are the 2011 Winners of the Customer Care Service Excellence Awards so we have a proven record in providing the best possible service to you.
Note: as items are custom engraved for each individual, we do not offer refunds, we will either repair or replace the item.
WARRANTY: All our Emergency ID whole stainless steel bracelets, bracelet medallions and necklace medallions are covered by a 12 month warranty. This includes all Gold Plated Stainless Steel. All other items are covered by a 6 month warranty.
Warranty does NOT include:
* Change of mind
* Any adjustments made after purchase (as we cannot guarantee their workmanship in any way).
* Loss of any items.
* Any Charms (as they are of minimal value and are silver plated for occasional wear only).
* Black enamel on the jewellery, (as this can come loose from abrasives and a huge array chemicals people come into contact with. The jewellery is still fully functioning without the enamel being present, as many styles do not have enamel and the item is still easily identifiable as Emergency ID jewellery).
* As items are CUSTOM engraved to suit each order we do not offer refunds for any change of mind. If however you item is faulty you can claim a replacement or repair under warranty.
Like ANY jewellery store all products must be returned (posted back at own cost) to have item inspected and repaired or replaced (if appropriate).
You must be a CURRENT member to make any warranty claim.
As items are custom engraved for each individual so we do not offer refunds, we will either repair or replace the item.
Call our office hours enquiry line on 1300 369 142 or email firstname.lastname@example.org and our customer service team will do all they can to assist you.
Emergency ID Australia receive very few negative comments or concerns, however if you are unhappy for any reason we would like to hear from you, as we will do all we can to positively resolve the matter.
Emergency ID Australia are winners of the Customer Care Service Excellence Awards 2011, so we have a proven record of caring for our customers and providing great service.
If you have any further questions please complete our contact page or if you prefer you can contact the Director & Founder Nicole Graham directly at email@example.com or call our Award Winning Customer Service team for assistance 9am to 5pm AEST Mon-Fri 1300 369 142.
There are 3 choices of postage:
1. Registered Postage & Handling
Approximately 10 business days from ordering for delivery.
Australia Wide (with tracking & sign for parcel)
2. Priority Postage & Handling
Approximately 4 business days from ordering for delivery.
Australia Wide (with tracking number & no signature required)
3. International shipping outside of Australia
(with tracking, worldwide)
Emergency ID Australia are the WORLD leaders in this field, with the largest and most diverse range of Emergency ID and medical jewellery products.
CHOOSE CAREFULLY: There are many businesses and organisations that sell medical jewellery, most orginate from, or are based OVERSEAS. Some even state "Australia" in their name or web address, some even use the Australian flag on their page yet are NOT Australian.
Some have no telephone number or physical address in Australia - all orders are processed overseas, are of poor quality and take weeks to receive - so be careful to choose our genuine products.
All our orders are sent within just 2 business days, which is the fastest delivery time of any other supplier and are sent confidential and registered post for your privacy and protection.
Emergency ID Australia is 100% Australian owned, operated & is the leader in medical jewellery and emergency ID and was founded in Australia.
We also have by far the LARGEST range in Australia and you will notice we have a very easily recognisable Australian Trademarked logo.
All our stainless steel jewellery is of very high quality and suitable for 24hr wear. Stainless steel is used as it is very durable, attractive, engraves very clearly and we have NEVER had anyone have a skin reaction to it. They also come with 6 to 12 month warranties.
There are MANY advantages of using our Award Winning business.
For more details about Emergency ID Australia please feel free to browse our website www.emergencyID.com.au "About" & "Company Profile" tabs or give us a call 1300 369 142 with any questions.
• Emergency and medical personnel are NOT taught to look for any particular brand of medical jewellery as there are numerous organisations and businesses worldwide that provide medical jewellery to benefit a wide range of people. I know first had that in the Police as long back as 25yrs we were trained to look for any means of identification on the person and as per normal practice no particular brand is recommended.
• August each year is Emergency ID Australia’s Medical Jewellery Awareness Month which is widely promoted through the media, social media, newsletters, eNewsletters, YouTube and mail outs. The major reason of this Awareness month is just that – to increase awareness not just through members of the public but Emergency Services in all states.
• During this awareness month education material is sent to all Emergency Services throughout Australia, as prior to commencing Emergency ID Australia I was a training coordinator in the NSW Police and understand first had the important of regular and up-to-date training being provided in numerous formats.
• A page of our website is dedicated to the education of medical and emergency personnel. Although our jewellery is self explanatory with out very distinct and genuine Austrailan Trademarked logo on the front the back of all jewellery reads “Emergency ID Australia CALL 24hrs 1300 367 349” plus the persons membership number which links their information to our records and their most urgent information as an immediate reference in an Emergency. The Emergency Training page can be seen here http://www.emergencyid.com.au/emergency-training
• Emergency ID Australia is a legitimate 100% Australian owned and operated business which distributed Australia wide. It has the largest range of medical jewellery in Australia, thousands of active members Australia wide in all states and territories, and has grown rapidly in recent years with approximately 200 products.
All items are custom engraved to suit the wearers needs, FREE of charge. We recommend you have engraved your most URGENT information - all detailed information can be passed on through our 24hr emergency line, so keep engraving short, clear and simple as a great IMMEDIATE & instant reference.
How much can be engraved on each item depends on your chosen style - some styles have more space to engrave than others, engraving spaces available are listed on each style.
See our Doctor/Engraving page http://www.emergencyid.com.au/engraving
We can engrave full wording or medical abbreviations can also be used. See guides below. The less wording used the larger we can engrave.
NOTE: All other information will be relayed when Medical/Emergency personnel call our 24hr Emergency number which is also engraved on the rear. So we recommend only the most URGENT information be engraved.
Experience in the Emergency Services has shown us that it is simply not enough to JUST have a medical condition engraved on your medical ID jewellery. Medical and Emergency Personnel need more detailed information to help them determine: who you are, what your medical history is, if you have any allergies or if you are taking certain medications that could effect your treatment and importantly who you would like contacted. All this important information is needed, yet all of it cannot possibly fit on any medical alert ID jewellery - this is why all our items are pre engraved with our 24 hr Emergency Line information, as well as your custom engraving as a good immediate and urgent reference.
We also recommend that you were or carry more than 1 Emergency ID. Our Value Pack is by far the best value option coving a variety of needs. http://www.emergencyid.com.au/medical-alert-id-products/value-packs
To check medical abbreviations please consult a health professional or here are some example sites:
You no longer HAVE to be a MEMBER to order with us! The CHOICE is the wearers.
So you can choose NO MEMBERSHIP = NO ONGOING FEES.
You can purchase membership/jewellery items for family and friends, or you can purchase a gift certificate which is the easiest option.
Ensure when you order you are putting THEIR details in the membership form, not your own. The Member is the person wearing the item.
If you are already a Member and you want to purchase for family or friends that are not existing members you can do this by making them a Sub-Member to your membership.
You can make another Member a "Friend". If you add a friend/family member, they will first be sent an automated email to confirm this before it will be active. This will allow you to buy Members-Only products for them if you wish. You can also renew their membership for them. You can have several "Friends".
You will NOT be able to view their private medical or emergency information they have stored with us, and they CANNOT view yours.
To add a Friend, click the "Add a friend" link.
To remove a Friend (does not delete their membership, just removes them from your Friend list) click on the Remove link.
After you split off a Sub-Member, you will automatically be made a Friend with them to allow you to continue to make purchases for them
To remove someone linked to your membership: Split off a sub-member who is older than 14 years into their own account. Their email address must be unique.
If you wish to be removed from someone else please call us 1300 369 142 and we can do this for you.