Click on the questions below to find the answers.

If you still need assistance please call our Award Winning Customer Service team on 1300 369 142 (9am to 5pm AEST) or email us through our Contact page.

We are a well known, reputable 100% Australian business. Remember to always look for our GENUINE & DISTINCT Australian Trademarked logo, so you have the peace of mind that you are receiving QUALITY and well known medical ID jewellery.

Emergency ID Australia is the WORLD LEADER in medical jewellery and emergency ID with the LARGEST & MOST DIVERSE range available.

Thousands of people Australia-wide wear or carry Emergency ID. Emergency ID Australia is 100% Australian and AUSBUY accredited.

Emergency ID Australia ticks all the boxes: reputable, well known, diverse product range, easily recognisable medical cross logo, durable, high quality with product warranties, custom engraving, affordable, fast processing time, registered and priority post delivery options, award-winning customer service.

Emergency ID Australia logo is Trade Mark Registered ® with the Australian Government - IP Australia.

We are registered with the NSW Office of Fair Trading Business Registration No: BN98356011.

We are also registered and certified with Ausbuy and licensed to use their logo on products. We trade Australia-wide.

Emergency ID Australia's written and filmed material on products, training materials, brochures, web sites and various media outlets is protected by Copyright ©.

Emergency ID Australia is also registered with the Australian Taxation Office and our Australian Business Number is: 61 347676 593.

We provide the best possible products and best possible service Australia Wide. Feel free to contact us for further information.

What is an ICE number and how should I record it?

ICE is an acronym for “In Case of Emergency”. An ICE number is a contact phone number of the person / people whom you would like to be contacted if you find yourself in an emergency situation. The number is recorded following the acronym e.g. ICE: 12345678. It certainly is useful information which is BEST ENGRAVED ONTO MEDICAL JEWELLERY which should only be worn by the owner.

Concerning an ICE NUMBER IN A MOBILE PHONE, there is a common myth fueled by fraudulent emails being circulated, claiming they were from the NSW Ambulance Service, recommending that ICE numbers should be put into mobile phones. See NSW Ambulance media release on 17th January 2008 on their web site: www.ambulance.nsw.gov.au. While the concept has some merit it can lead to misinformation where a mobile phone has been borrowed from someone else or where more than one person is involved in an emergency situation and it is not clear whose phone belongs to whom.

ALSO, note that most modern phones have locks and passwords on them - therefore no information can be accessed without the pin code. This issue can be overcome by INSTALLING THE EMERGENCY ID APP Available for iPhones and Androids. The Emergency ID App has the provision to upload a photo to the phone wallpaper; this ASSISTS IN THE MATCHING OF A PHONE TO ITS OWNER. Emergency contact and medical information can be stored on the app.

iPHONES: https://itunes.apple.com/au/app/emergency-id/id594157421?mt=8
GOOGLE PLAY: https://play.google.com/store/apps/details?id=com.emergencyidaustralia.e...

We have copied this advice for you, below:

ICE emails not from Ambulance.
There is an unauthorised email using the Ambulance Service of NSW name being sent around asking people to join the In Case of Emergency (ICE) campaign using their mobile phones. This email is not from the Ambulance Service of NSW. The Ambulance view on the ICE campaign is as follows:

The Ambulance Service has not launched any campaign supporting ICE (In Case of Emergency). Ambulance supports any method of contacting family in a critical medical emergency. Methods that can be used include information in diaries, wallets, drivers' licences, and mobile phones. The concept of ICE has merit and would be another source of information to assist with identification.

Note: in cases involving more than one patient or where a mobile phone has been borrowed from someone else, it may be difficult to confidently match personal belongings to any one individual. This may in turn lead to unnecessary distress. The Ambulance Service also advises that as with all stored personal information, individuals need to be mindful of confidentiality issues.

At Emergency ID Australia we understand your privacy and the importance of the data you provide us with. In order for us to relay the important information you supply to us, we need to store it on our database. This database has a number of complex security features which can only be accessed by limited staff and is only ever used for its intended purpose. Your information is NEVER sold to a third party. Please check our Terms & Conditions and Privacy Policy for more detailed information.

For full details on our Privacy Policy please click here, and for full details on our Terms and Conditions click here.

Your information is NEVER sold to ANYONE. It is only accessed by staff working for Emergency ID Australia and is not passed onto any third party unless we reasonably believe them to be Medical or Emergency personnel. Please see our Terms and Conditions and Privacy Policy for further detailed information.

For full details on our Privacy Policy please click here.

Our high quality stainless steel products are not only hard wearing and long lasting but also do not tarnish. Stainless steel is affordable and ideal for 24 hr wear; we have never had anyone have skin or allergic reaction to our stainless steel products and they have the highest clarity of engraving due to their quality finish.

All stainless steel bracelets and necklace medallions are suitable for 24 hr wear and are covered by a 12 month warranty (conditions apply). None of our stainless items for everyday wear need to be removed whilst showering or swimming.

We are so impressed with stainless steel that we discontinued our sterling silver and 9ct gold range. Stainless steel really is the superior product for medical jewellery!

Our bracelets come in a range of sizes; however most styles (see individual product descriptions) can be reduced in size by any reputable jeweller or watch repairer to suit yourself. We do not adjust bracelets. Adjustments are at the purchaser's expense and we cannot guarantee or cover under warranty any adjustments done by others after purchase. We find that the best people to adjust items with pins are watch repairers such as "Mister Minit" or others experienced in removing pins and links.

You can pay by:

Cheque or Money Order
Make out to Emergency ID Australia and send to PO Box 554 Wauchope NSW 2446.

Direct Bank Deposit
Our bank account details are as follows:
Bank: NAB
BSB: 082-900
Account Number: 13 907 5939
Account Name: Emergency ID Australia
Reference: your name or order number.

Credit Card over the phone
Call us on 02 6585 2578, Mon-Fri 9am-5pm AEST.

Credit Card Via PayPal or other payment options through your PayPal Account
Our PayPal reference: enquiries@emergencyid.com.au.

If you are not happy for any reason, it is an unusual situation for us, but one that we are more than happy to discuss with you! Please contact us on 1300 369 142 (9am-5pm AEST) or email us through our CONTACT page.

Please advise us so we can be aware of the issue and to see if there is anything we can do to resolve the issue or assist you further. Emergency ID Australia are the 2011 Winners of the Customer Care Service Excellence Awards so we have a proven record in providing the best possible service to you.

Note: as items are custom engraved for each individual, we do not offer refunds, we will either repair or replace the item.

WARRANTY: All our Emergency ID whole stainless steel bracelets, bracelet medallions and necklace medallions are covered by a 12 month warranty. This includes all Gold Plated Stainless Steel. All other items are covered by a 6 month warranty.

Warranty does NOT include:
* Change of mind
* Any adjustments made after purchase (as we cannot guarantee their workmanship in any way).
* Loss of any items.
* Any Charms (as they are of minimal value and are silver plated for occasional wear only).
* Crystals or black enamel on the jewellery, (as this can come loose from abrasives and a huge array chemicals people come into contact with. The jewellery is still fully functioning without the enamel being present, as many styles do not have enamel and the item is still easily identifiable as Emergency ID jewellery).

Refunds?
* As items are CUSTOM engraved to suit each order we do not offer refunds for any change of mind. If however you item is faulty you can claim a replacement or repair under warranty.

Like ANY jewellery store all products must be returned (posted back at own cost) to have item inspected and repaired or replaced (if appropriate).

You must be a CURRENT member to make any warranty claim.

As items are custom engraved for each individual so we do not offer refunds, we will either repair or replace the item.

Call our office hours enquiry line on 02 65852578 or email customerservice@emergencyid.com.au and our customer service team will do all they can to assist you.

Emergency ID Australia receive very few negative comments or concerns, however if you are unhappy for any reason we would like to hear from you, as we will do all we can to positively resolve the matter.

Emergency ID Australia are winners of the Customer Care Service Excellence Awards 2011, so we have a proven record of caring for our customers and providing great service.

If you have any further questions please complete our contact page or if you prefer you can contact the Director & Founder Nicole Graham directly at director@emergencyid.com.au or call our Award Winning Customer Service team for assistance 9am to 5pm AEST Mon-Fri 03 63811223.

You DON'T HAVE to be a member to order Emergency ID - it is available to EVERYONE, without any yearly fees.

As WORLD leaders we are now leading the way in our DIVERSE range of products to be used with both our technological and non-technological based innovations.

Why is paying for a 24 hr service unnecessary?

* Emergency Services no longer use it!
After consulting with Emergency Services, especially Paramedics, they have advised that they only rely on information IMMEDIATELY at hand (engraved or carried on you), and they don't have the time to call ANY 24 hr numbers, so there is no need to pay for this old fashioned way of retrieving information.

* We have several other PRACTICAL & innovative products that can relay information in detail, such as:
Emergency ID SPOT pack (endorsed by The Australasian Society for Emergency Medicine & the Westpac Rescue Helicopter Service), view YouTube footage here
Emergency Photo ID ICE Card. Your medical & emergency information can be quickly read & photo matched to you.
Emergency ID Wallet cards.
Emergency ID Smartphone APPS.
Emergency ID Medical Pouches. These are clearly labelled "CONTAINS VITAL EMERGENCY MEDICATIONS & INFORMATION"

* With no 24 hr number and information PRE-engraved on the back of our new range, it gives a LOT more room for YOUR information to be engraved and immediately visible. With this extra space we encourage people to have their OWN I.C.E (In Case of Emergency) contact engraved so they can be called by the Hospital. The NEW range (seen online with the world map on each product) is available online to everyone, worldwide.

Have you registered with eHealth? The Australian Govt have also introduced eHealth, which is a personally controlled secure online summary of your health information.

You control what goes into it, and who is allowed to access it. Your eHealth record allows you and your doctors, hospitals and other healthcare providers to view and share your health information to provide you with the best possible care.

So you can see another independent reason why membership and 24 hr phone relaying is an unnecessary expense to you or loved ones. For more information about eHealth please see www.eHealth.gov.au

Due to phasing out our Membership 24 hr service we are now:
We are changing all the BACKS of our jewellery.
We are deleting OUR information so we can fit MORE of YOURS!

We are changing our logo on the front from:
"Emergency ID Australia" to
"Emergency ID Medical Info".

We are still 100% Australian but EXPANDING to cater to a worldwide need for Emergency ID.

There are 3 choices of postage:

1. Regular Postage & Handling
Up to 10 business days from ordering for delivery.
Australia Wide
$8.00

2. Priority Postage & Handling
Approximately 4 business days from ordering for delivery.
Australia Wide (with tracking number & no signature required)
$13.00

3. International shipping outside of Australia
(with tracking, worldwide)
$19.00 AUD

Emergency ID Australia are the WORLD leaders in this field, with the largest and most diverse range of Emergency ID and medical jewellery products.

CHOOSE CAREFULLY: There are many businesses and organisations that sell medical jewellery, most orginate from, or are based OVERSEAS. Some even state "Australia" in their name or web address, some even use the Australian flag on their page yet are NOT Australian.

Some have no telephone number or physical address in Australia and orders are processed overseas, are of poor quality and take weeks to receive - so be careful to choose our genuine products.

All our orders are sent within just 2 business days, which is the fastest delivery time of any other supplier and are sent confidential and registered post for your privacy and protection.

Emergency ID Australia is 100% Australian owned, operated & is the leader in medical jewellery and emergency ID and was founded in Australia.

We also have by far the LARGEST range in Australia and you will notice we have a very easily recognisable Australian Trademarked logo.

All our stainless steel jewellery is of very high quality and suitable for 24hr wear. Stainless steel is used as it is very durable, attractive, engraves very clearly and we have NEVER had anyone have a skin reaction to it. They also come with 6 to 12 month warranties.

There are MANY advantages of using our Award Winning business.

For more details about Emergency ID Australia please feel free to browse our website www.emergencyID.com.au "About" & "Company Profile" tabs or give us a call 03 63811223 with any questions.

• Emergency and medical personnel are NOT taught to look for any particular brand of medical jewellery as there are numerous organisations and businesses worldwide that provide medical jewellery to benefit a wide range of people. I know first had that in the Police as long back as 25yrs we were trained to look for any means of identification on the person and as per normal practice no particular brand is recommended.

• August each year is Emergency ID Australia’s Medical Jewellery Awareness Month which is widely promoted through the media, social media, newsletters, eNewsletters, YouTube and mail outs. The major reason of this Awareness month is just that – to increase awareness not just through members of the public but Emergency Services in all states.

• Prior to commencing Emergency ID Australia, our founder, Nicole Graham, was a training coordinator in the NSW Police and understand first hand the important of regular information being provided.

• Emergency ID Australia is a legitimate 100% Australian owned and operated business which distributed Australia wide. It has the largest range of medical jewellery in Australia, thousands of active users in all states and territories, and has grown rapidly in recent years with approximately 200 products.

All items are custom engraved to suit the wearers needs, FREE of charge. We recommend you have engraved your most URGENT information as a 1st priority. Keep engraving short, clear and simple as a great IMMEDIATE & instant reference.

How much can be engraved on each item depends on your chosen style - some styles have more space to engrave than others, engraving spaces available are listed on each style.

See our Doctor/Engraving page http://www.emergencyid.com.au/engraving

We can engrave full wording or medical abbreviations can also be used. See guides below. The less wording used the larger we can engrave.

We recommend you have engraved an I.C.E. (In Case of Emergency) phone number on the back of your item. IE who you want called in an emergency.

We also recommend that you were or carry more than 1 Emergency ID. Our Value Pack is by far the best value option coving a variety of needs. http://www.emergencyid.com.au/medical-alert-id-products/value-packs

To check medical abbreviations please consult a health professional or here are some example sites:

http://www.phaaustralia.com.au/content/medical-abbreviations-translated

http://remotehealthatlas.nt.gov.au/acronyms_&_abbreviations_list.pdf

http://nursing.flinders.edu.au/students/studyaids/clinicalcommunication/...