Australia's Largest Range of Medical Jewellery!
Providing Emergency Information - Providing Peace of Mind

1. Who are Emergency ID Australia?

Emergency ID Australia is 100% Australian owned. Founded by Nicole Graham, a former NSW Police Officer. They are located in Wauchope on the mid north coast of NSW but trade Australia wide.

Emergency ID Australia is registered with the NSW Office of Fair Trading.
Business Registration No: BN98356011.

Emergency ID Australia is also registered and certified with the Australia Made Campaign Ltd (AMCL) and licensed to use their logo on products registered with AMCL. All the silver plated, gold plated, sterling silver and 9ct gold range are proudly made in Sydney, Australia.

Emergency ID Australia is also registered and certified with Ausbuy. We are 100% Australian owned.

Emergency ID Australia is also registered with the Australian Taxation Office. Australian Business Number (ABN) is: 57 466 806 596.

Emergency ID Australia trades mostly through internet sales but also sells through fundraisers organised through schools, charities and sporting organisations. They also attend events and displays throughout Australia.

You can also view further details on the about us page.

2. Do I need to become a Member to purchase products?

You only need to become a member if you are purchasing our engraved range (not children's wrist bands, USBs or sports range). This is because with the engraved products, it is impossible to engrave all your person details, emergency contacts and medical information on the items. They have limited space. Therefore, they only engrave your membership number plus medical condition for quick reference. eg Diabetic/Penicillin/Warfarin etc.

Our 24 emergency number is already stamped into each item so emergency services can ring if you are unable to communicate detailed information to them. This is when we pass on all the information you have provided, (that you completed on your membership and order form). Membership if free for the first year (when you order on line) and then $20 every year thereafter, which covers the cost of updating information yearly and having someone service our 24 hour emergency line. See our membership page for further details.

For the Non Membership Range ie Children's Wrist bands, USBs and Sports Safety range you DO NOT need to become a member as your emergency information and medical details are completed and updated yourself, therefore there is no need to have access to our 24 hour emergency line or have your emergency information stored on our data base.

3. Is my driver's license enough ID to carry with me?

No, your driver's license only provides your name, address and date of birth. It does NOT give emergency and medical personnel names and phone numbers of who you want contacted, your medical history, your doctors details, allergies etc.

When our director/founder, Nicole Graham was in the NSW Police she often had to rely on people (eg accident victims), only having their driver's license and would go around to the address listed; often to find no one home for hours. This caused much heartache for both the victim and their family.

If you or a family member were involved in an accident or medical incident, would appropriate emergency information be immediately on hand and available to emergency personnel? If the unfortunate were to happen you need your details passed onto medical and emergency personnel immediately and you want your loved ones notified.

4. I have heard about putting I.C.E (In Case Of Emergency) numbers into my phone. Is this what emergency personnel look for?

No, this is a common myth and there were even false emails being circulated, claiming they were from the NSW Ambulance Service, but were in fact fraudulent. See NSW Ambulance media release on 17th January 2008 on their web site: http://www.ambulance.nsw.gov.au/docs/releases/2008/080117ice.pdf

Which we have also copied for you below:

5. Confidentiality with Emergency ID Australia

Emergency ID Australia understands your privacy and information you provide is of the utmost importance. In order for them to pass on important information that you provide us with, they need to store your information on their secure data base. This data base has a number of security features and can only be accessed by limited staff and only ever used for it's intended purpose. Your information is NEVER sold or passed onto any other persons, unless passed onto Emergency personnel in an emergency situation.

6. What personal information does Emergency ID Australia collect and why?

The only information Emergency ID Australia collects is the information you provide. Always remember that you can provide them with as little or as much information as you like - the choice is yours. They only pass on information you provide them with. If you make a purchase, register as a member or subscribe to their e-Newsletter, they need to collect personal information about you, including your name, address, email address and telephone number(s). This way they know where to send your order and can contact you if there are any problems.

7. Will personal information be given to anyone else?

If you are a member with an engraved item - again, your information is NEVER sold or passed onto any other persons, unless to Emergency personnel in an emergency situation, when you are a member with an engraved product and you have become injured or ill.

8. Acceptance of Terms:

If you became a member of Emergency ID Australia you would have ticked their Acceptance of Terms. You can click here to read those again now or print their brochure where they are also listed.

If you ordered NON membership items ie Wrist Bands or Sports Range there is no need for this as you do not need to agree to their terms to order.

9. Which is the most durable jewellery?

The Stainless Steel jewellery is the most durable option. They have very secure, have sturdy links, are thick and can withstand a lot of wear and tear.

10. Can my jewellery be adjusted?

Your stainless steel bracelets come in set sizes; however all of these (except style E) can be reduced in size by any reputable jeweller to suit yourself. All their other jewellery is made to measure and you choice the sizes of chains etc when you order.

11. What if I don't like or wear jewellery?

You can purchase our wallet cards, key rings, Sports Safety ID or Wrist Bands. If Emergency staff do not know who you are, they will search you and your wallet. So a wallet card is always a great form of Emergency ID as your drivers licenses does not contain emergency contacts, medical history or other important information you want passed on. You could also purchase one of our non-membership items which you write up and update yourself.

12. How can I pay for my order?

You can pay by cheque, money order, direct bank deposit, credit card over the phone or via PayPal. Whichever you are most comfortable with.

13. How does the 1300 number work when i am overseas?

Emergency personnel can access the 1300 number from overseas. The caller simply dials the normal ‘Country of origin international access code – ie the code to call out of the country they are in) then they call the Country code for Australia, which is 61. Then our 1300 number.

14. What if I am not happy with my purchase?

From the Fair Trading Website:

Emergency ID Australia have very few negative comments or concerns but if you are unhappy for any reason they would like to hear from you as they will do all they can to positively resolve the matter.

Finally, if you have any further questions please complete their contact page or you can contact the founder Nicole Graham directly at director@emergencyid.com.au